Modernise the State without paralysing it
Your tax, social and civil status systems carry decades of law. You can't rebuild everything but you can't stand still. We support administrations in FR, Maghreb and OIF in progressive, sovereign, multilingual modernisation.
Public sector challenges
Tax & social IS
Inherited architectures, law evolving every year, crushing maintenance load.
Data sovereignty
Sensitive data, local hosting required, GDPR and national regulation compliance.
Multilingual accessibility
Citizen services in multiple languages (FR, AR, local), RGAA / WCAG accessibility.
Pressure on agents
Rising request volume, stable or declining HR, pressure on response times.
Public use cases
Citizen portal modernisation
UX redesign, integration with legacy IS, native multilingual, WCAG AA accessibility guaranteed.
AI for case processing
Decision support for agents, documentary suggestions, inconsistency detection. Agent decides, AI accelerates.
Administrative document OCR
Digitisation and structured extraction of supporting documents, integration into existing workflows, certified archiving.
Public sector methodology
Legal framing
GDPR, CNIL, sovereignty, accessibility constraints analysis. NDA and adapted clauses.
Targeted POC
High-value use case, isolated environment, field agent validation.
Controlled deployment
Progressive roll-out per territory or service, agent training, change management.
Knowledge transfer
Documentation, internal team training, progressive maintenance autonomy.
Legal framing
GDPR, CNIL, sovereignty, accessibility constraints analysis. NDA and adapted clauses.
Targeted POC
High-value use case, isolated environment, field agent validation.
Controlled deployment
Progressive roll-out per territory or service, agent training, change management.
Knowledge transfer
Documentation, internal team training, progressive maintenance autonomy.
Public service commitment
“We needed a partner who understands sovereignty and accessibility constraints. UNIPOLE delivered a WCAG AA citizen portal, locally hosted, in 5 months.”
“Case processing AI on complex files. Agents save 40% time on document research, decision quality preserved.”
Modernise citizen service
Let's discuss your IS, your regulatory constraints and the priority AI use cases for your agents and users.