BSS, OSS, churn: take back control
Your billing and provisioning systems are 15 to 25 years old. Your customers compare offers in 30 seconds. We connect your legacy to churn and recommendation models and to AI agents able to handle 80% of customer service.
Telco challenges
Ageing BSS / OSS
Billing, provisioning, network management: stacks built over 20 years, high maintenance cost.
Customer analytics
Distributed data, multiple identifiers, hard to build a 360° customer view.
Churn
Aggressive competition, comparators, margins under pressure, need to predict and retain.
Personalisation
Tailored, contextual offers, recommended in real time per channel.
Operator use cases
Billing modernisation
API in front of legacy BSS, fresh data exposed to mobile apps and self-care. New pricing plans launched in weeks.
AI customer service agent
Multilingual conversational bot handling 80% of common requests (plan, bill, options), human escalation on complex cases.
Offer recommendation
Predictive model on usage and profile. Right offer, right customer, right moment. Cross-channel activation (app, SMS, advisor).
Operator methodology
Data & IS audit
BSS / OSS mapping, customer data quality, high-ROI use case identification.
Cohort pilot
Launch on customer segment, business impact measurement, model tuning.
National roll-out
Progressive deployment across base, omnichannel integration.
Continuous optimisation
KPI tracking (churn, ARPU, NPS), model retraining, new use case expansion.
Data & IS audit
BSS / OSS mapping, customer data quality, high-ROI use case identification.
Cohort pilot
Launch on customer segment, business impact measurement, model tuning.
National roll-out
Progressive deployment across base, omnichannel integration.
Continuous optimisation
KPI tracking (churn, ARPU, NPS), model retraining, new use case expansion.
Measured results
“Multilingual FR / AR bot on WhatsApp. 78% of requests resolved without human. Advisors focused on sales and retention.”
“Churn model deployed on postpaid base. -32% cancellations on at-risk segments. Targeted campaigns more effective.”
Make your telco data-driven
Let's discuss your BSS / OSS, your data strategy and the AI use cases we can deploy in a few months.